Cookie Policy
Please read this cookie policy carefully as it contains important information on who we are and how we use cookies on our website. This policy should be read together with our Privacy Policy which sets out how and why we collect, store, use and share personal information generally, as well as your rights in relation to your personal information and details of how to contact us and supervisory authorities if you have a complaint.
Who we are
This website is operated by Fleetondemand Limited of Unit 5 Ashley Lane, Shipley, West Yorkshire, BD17 7DB. We are a technology company at the heart of the Drive for Mobility globally.
Our website
This cookie policy relates to your use of our website, www.fleetondemand.com.
Throughout our website we may link to other websites owned and operated by certain trusted third parties. These other third party websites may also use cookies or similar technologies in accordance with their own separate policies. For privacy information relating to these other third party websites, please consult their policies as appropriate.
Cookies
A cookie is a small text file which is placed onto your device (eg computer, smartphone or other electronic device) when you use our website. We use cookies on our website. These help us determine if you have consented to the use of the cookies on our website, determine your preferences, compile statistics relating to the use of our website and your device’s technical data and compile marketing including your browser activity, online behaviour, location, Youtube preferences.
This information helps us to build a profile of our users and improve our ability to sell our services and deliver such services tailored to our customers’ needs. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.
For further information on cookies generally, including how to control and manage them, visit the guidance on cookies published by the UK Information Commissioner’s Office, www.aboutcookies.org or www.allaboutcookies.org.
Consent to use cookies and changing settings
We will ask for your permission (Consent) to place cookies or other similar technologies on your device, except where they are essential for us to provide you with a service that you have requested.
Our use of cookies
The table below provides more information about the cookies we use and why:
| Name | Provider | Purpose | Expiry | Type |
| __zlcstore | Zendesk | This cookie is necessary for the chat-box function on the website to function. | Persistent | HTML |
| algoliasearch-client-js | www.mobilleo.com | Necessary in order to optimize the website’s search-bar function. The cookie ensures accurate and fast search results. | Persistent | HTML |
| CookieConsent | Cookiebot | Stores the user’s cookie consent state for the current domain | 1 year | HTTP |
| ZD-suid | Zendesk | Unique id that identifies the user’s session. | Persistent | HTML |
| __cf_bm | Zendesk | This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. | 1 day | HTTP |
| __cfruid | Zendesk | This cookie is a part of the services provided by Cloudflare – Including load-balancing, deliverance of website content and serving DNS connection for website operators. | Session | HTTP |
| AWSALB | Zendesk | Registers which server-cluster is serving the visitor. This is used in context with load balancing, in order to optimize user experience. | 6 days | HTTP |
| AWSALBCORS | Zendesk | Registers which server-cluster is serving the visitor. This is used in context with load balancing, in order to optimize user experience. | 6 days | HTTP |
| ZD-store | Zendesk | Registers whether the self-service-assistant Zendesk Answer Bot has been displayed to the website user. | Persistent | HTML |
| yt-player-bandaid-host | YouTube | Used to determine the optimal video quality based on the visitor’s device and network settings. | Persistent | HTML |
| yt-player-bandwidth | YouTube | Used to determine the optimal video quality based on the visitor’s device and network settings. | Persistent | HTML |
| collect | Used to send data to Google Analytics about the visitor’s device and behavior. Tracks the visitor across devices and marketing channels. | Session | Pixel | |
| _ga | www.mobilleo.com | Registers a unique ID that is used to generate statistical data on how the visitor uses the website. | 2 years | HTTP |
| _gat | www.mobilleo.com | Used by Google Analytics to throttle request rate | 1 day | HTTP |
| _gid | www.mobilleo.com | Registers a unique ID that is used to generate statistical data on how the visitor uses the website. | 1 day | HTTP |
| ZD-buid | Zendesk | Unique id that identifies the user on recurring visits. | Persistent | HTML |
| ZD-currentTime | Zendesk | Registers the date and time for the user’s latest visit to the website. | Session | HTML |
| yt-player-headers-readable | YouTube | Used to determine the optimal video quality based on the visitor’s device and network settings. | Persistent | HTML |
| IDE | Used by Google DoubleClick to register and report the website user’s actions after viewing or clicking one of the advertiser’s ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user. | 2 years | HTTP | |
| test_cookie | Used to check if the user’s browser supports cookies. | 1 day | HTTP | |
| fr | Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. | 3 months | HTTP | |
| tr | Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. | Session | Pixel | |
| __zlcmid | Zendesk | Preserves users states across page requests. | 1 year | HTTP |
| _fbp | www.mobilleo.com | Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. | 3 months | HTTP |
| zte# | Zendesk | Saves a Zopim Live Chat ID that recognises a device between visits during a chat session. | Session | HTTP |
| GPS | YouTube | Registers a unique ID on mobile devices to enable tracking based on geographical GPS location. | 1 day | HTTP |
| VISITOR_INFO1_LIVE | YouTube | Tries to estimate the users’ bandwidth on pages with integrated YouTube videos. | 179 days | HTTP |
| YSC | YouTube | Registers a unique ID to keep statistics of what videos from YouTube the user has seen. | Session | HTTP |
| yt-remote-cast-installed | YouTube | Stores the user’s video player preferences using embedded YouTube video | Session | HTML |
| yt-remote-connected-devices | YouTube | Stores the user’s video player preferences using embedded YouTube video | Persistent | HTML |
| yt-remote-device-id | YouTube | Stores the user’s video player preferences using embedded YouTube video | Persistent | HTML |
| yt-remote-fast-check-period | YouTube | Stores the user’s video player preferences using embedded YouTube video | Session | HTML |
| yt-remote-session-app | YouTube | Stores the user’s video player preferences using embedded YouTube video | Session | HTML |
| yt-remote-session-name | YouTube | Stores the user’s video player preferences using embedded YouTube video | Session | HTML |
| pagead/1p-user-list/# | Pending | Session | Pixel |
How to turn off all cookies and consequences of doing so
If you do not want to accept any cookies, you may be able to change your browser settings so that cookies (including those which are essential to the services requested) are not accepted. If you do this, please be aware that you may lose some of the functionality of our website.
For further information about cookies and how to disable them please go to the guidance on cookies published by the UK Information Commissioner’s Office, www.aboutcookies.org or www.allaboutcookies.org.
How to contact us
Please contact our Data Protection Manager at dataprotection@fleetondemand.com if you have any questions about this cookie policy or the information we hold about you.
Do you need extra help?
If you would like this notice in another format (for example: audio, large print, braille) please contact us (see ‘How to contact us’ above).]
Changes to this policy
This policy was published on 10.06.20.
We may change this policy from time to time, when we do we will inform you.