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Cookies

Cookie Policy

Please read this cookie policy carefully as it contains important information on who we are and how we use cookies on our website. This policy should be read together with our Privacy Policy which sets out how and why we collect, store, use and share personal information generally, as well as your rights in relation to your personal information and details of how to contact us and supervisory authorities if you have a complaint.

Who we are

This website is operated by Fleetondemand Limited  of Unit 5 Ashley Lane, Shipley, West Yorkshire, BD17 7DB. We are a technology company at the heart of the Drive for Mobility globally.

Our website

This cookie policy relates to your use of our website, www.fleetondemand.com.

Throughout our website we may link to other websites owned and operated by certain trusted third parties. These other third party websites may also use cookies or similar technologies in accordance with their own separate policies. For privacy information relating to these other third party websites, please consult their policies as appropriate.

Cookies

A cookie is a small text file which is placed onto your device (eg computer, smartphone or other electronic device) when you use our website. We use cookies on our website. These help us determine if you have consented to the use of the cookies on our website, determine your preferences, compile statistics relating to the use of our website and your device’s technical data and compile marketing including your browser activity, online behaviour, location, Youtube preferences.

This information helps us to build a profile of our users and improve our ability to sell our services and deliver such services tailored to our customers’ needs. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.

For further information on cookies generally, including how to control and manage them, visit the guidance on cookies published by the UK Information Commissioner’s Office, www.aboutcookies.org or www.allaboutcookies.org.

Consent to use cookies and changing settings

We will ask for your permission (Consent) to place cookies or other similar technologies on your device, except where they are essential for us to provide you with a service that you have requested.

Our use of cookies

The table below provides more information about the cookies we use and why:

Name Provider Purpose Expiry Type
__zlcstore Zendesk This cookie is necessary for the chat-box function on the website to function. Persistent HTML
algoliasearch-client-js www.mobilleo.com Necessary in order to optimize the website’s search-bar function. The cookie ensures accurate and fast search results. Persistent HTML
CookieConsent Cookiebot Stores the user’s cookie consent state for the current domain 1 year HTTP
ZD-suid Zendesk Unique id that identifies the user’s session. Persistent HTML
__cf_bm Zendesk This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. 1 day HTTP
__cfruid Zendesk This cookie is a part of the services provided by Cloudflare – Including load-balancing, deliverance of website content and serving DNS connection for website operators. Session HTTP
AWSALB Zendesk Registers which server-cluster is serving the visitor. This is used in context with load balancing, in order to optimize user experience. 6 days HTTP
AWSALBCORS Zendesk Registers which server-cluster is serving the visitor. This is used in context with load balancing, in order to optimize user experience. 6 days HTTP
ZD-store Zendesk Registers whether the self-service-assistant Zendesk Answer Bot has been displayed to the website user. Persistent HTML
yt-player-bandaid-host YouTube Used to determine the optimal video quality based on the visitor’s device and network settings. Persistent HTML
yt-player-bandwidth YouTube Used to determine the optimal video quality based on the visitor’s device and network settings. Persistent HTML
collect Google Used to send data to Google Analytics about the visitor’s device and behavior. Tracks the visitor across devices and marketing channels. Session Pixel
_ga www.mobilleo.com Registers a unique ID that is used to generate statistical data on how the visitor uses the website. 2 years HTTP
_gat www.mobilleo.com Used by Google Analytics to throttle request rate 1 day HTTP
_gid www.mobilleo.com Registers a unique ID that is used to generate statistical data on how the visitor uses the website. 1 day HTTP
ZD-buid Zendesk Unique id that identifies the user on recurring visits. Persistent HTML
ZD-currentTime Zendesk Registers the date and time for the user’s latest visit to the website. Session HTML
yt-player-headers-readable YouTube Used to determine the optimal video quality based on the visitor’s device and network settings. Persistent HTML
IDE Google Used by Google DoubleClick to register and report the website user’s actions after viewing or clicking one of the advertiser’s ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user. 2 years HTTP
test_cookie Google Used to check if the user’s browser supports cookies. 1 day HTTP
fr Facebook Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. 3 months HTTP
tr Facebook Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. Session Pixel
__zlcmid Zendesk Preserves users states across page requests. 1 year HTTP
_fbp www.mobilleo.com Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. 3 months HTTP
zte# Zendesk Saves a Zopim Live Chat ID that recognises a device between visits during a chat session. Session HTTP
GPS YouTube Registers a unique ID on mobile devices to enable tracking based on geographical GPS location. 1 day HTTP
VISITOR_INFO1_LIVE YouTube Tries to estimate the users’ bandwidth on pages with integrated YouTube videos. 179 days HTTP
YSC YouTube Registers a unique ID to keep statistics of what videos from YouTube the user has seen. Session HTTP
yt-remote-cast-installed YouTube Stores the user’s video player preferences using embedded YouTube video Session HTML
yt-remote-connected-devices YouTube Stores the user’s video player preferences using embedded YouTube video Persistent HTML
yt-remote-device-id YouTube Stores the user’s video player preferences using embedded YouTube video Persistent HTML
yt-remote-fast-check-period YouTube Stores the user’s video player preferences using embedded YouTube video Session HTML
yt-remote-session-app YouTube Stores the user’s video player preferences using embedded YouTube video Session HTML
yt-remote-session-name YouTube Stores the user’s video player preferences using embedded YouTube video Session HTML
pagead/1p-user-list/# Google Pending Session Pixel

How to turn off all cookies and consequences of doing so

If you do not want to accept any cookies, you may be able to change your browser settings so that cookies (including those which are essential to the services requested) are not accepted. If you do this, please be aware that you may lose some of the functionality of our website.

For further information about cookies and how to disable them please go to the guidance on cookies published by the UK Information Commissioner’s Office, www.aboutcookies.org or www.allaboutcookies.org.

How to contact us

Please contact our Data Protection Manager at dataprotection@fleetondemand.com if you have any questions about this cookie policy or the information we hold about you.

Do you need extra help?

If you would like this notice in another format (for example: audio, large print, braille) please contact us (see ‘How to contact us’ above).]

Changes to this policy

This policy was published on 10.06.20.

We may change this policy from time to time, when we do we will inform you.